Ear Infections Are for the Birds : A Story about Urgent Care

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Urgent Care for Children wants all of Memphis to know just how amazing they are. Ironically, the story below is totally true and 100% my own opinion!

urgent care

Did you know my kids are rarely sick? I’m totally humble-bragging right now, because they haven’t missed a day of school due to sickness in years. Like we’re talking 2016 or something. I do a lot of what I think are immune-boosting ideas for my family, although I don’t know if these tactics actually work or if the kids are just naturally healthy. I mean, we’ve had butt worm issues, or the occasional stomach bug, but honestly that’s about it. And 3 out of my 5 kids have never even had an ear infection.

But of course I jinxed myself when I told someone that. Literally 3 days later my son came down with a raging ear infection. And you know what caused it? Diving too many times under water in my hot tub. In February. I mean, who gets ear infections in the dead of winter? Well, apparently my 12 year old does.

young boy with an ear infection

And he was like a man-child with a cold. Know what I mean? Real complain-y. Real whiny. Real real annoying. So I decided that he definitely needed a prescription to kick the infection.

But I know the ER is for real emergencies.

And while I love his pediatrician, the co-pays for sick visits are ridiculous.

So I found myself in a predicament. Plus, I have 4 other kids. I don’t have time to be shlecking them all over the place, especially doctor offices. Gosh, I’d rather fold laundry for hours than deal with that mess.

What to do… What to do…?

Then it dawned on me that there was a BRAND NEW Urgent Care for Children down the road from us, less than 3 miles away. And they were open until late in the evening (8pm!), so I could take him after my husband got home from work. All the praise hands. 

First, when we arrived at the Urgent Care for Children, the parking situation was ideal. The location we went to is the one off of the 240 loop near the Ridgeway Target and REI (they also have clinics in Collierville and Cordova!). Plenty of open spaces where the clinic is located, plus quite a few handicap spots near the front door for those that need wheelchair access.

Then, it got better. When we walked in the office, it was not only immaculate, but it smelled nice. NOT like a doctor’s office with weird hanitizer smell. Not hospital-y. Which for kids who are anxious or in pain, a hospital smell might make it worse. This place smelled normal.

The part I dreaded most about taking my son to a different doctor was the paperwork. But again, I was pleasantly surprised. I scanned a QR code at the check-in desk and it sent me straight to an online registration page. It asked me questions about my son, what was bringing us in for a visit, a few past medical history questions, and our contact info. Then for the insurance part, I took a picture of our card with my phone and it immediately uploaded to our file. Within minutes of hitting “submit,” we were called to be seen.

The exam room was a typical Pediatrician exam room — paper lined bench to sit on and colorful artwork on the wall. Of course my son immediately took 2 blue latex gloves and played with them while we waited for the doctor. When she came in, she didn’t even bat an eye at his weirdness. I’m positive she’s probably seen weirder, so I wasn’t embarrassed.

She did her thing, talking to him as a normal patient, and waiting for him to respond. I really appreciated the fact that she didn’t look to me for the answers to her questions and instead treated him like the mature 12 year old I know he can sometimes be. All of their providers are pediatric trained, and you can tell in the way they act, talk and listen! After she confirmed what we already knew, she called in the prescription to my preferred pharmacy. (Sidenote, I have connections at this particular pharmacy, but Urgent Care for Children also offers an onsite pharmacy — can you say no more running around town!)

A day after our visit to the Urgent Care for Children, the doctor herself called my cell phone to ask how my son was doing, if we had any issues picking up the prescription, and reminded me to have him sleep on the opposite side of his infected ear. The team also shares all information about each patient’s visit with their pediatrician to ensure their medical records are complete.

The doctor was exceptionally wonderful and I’ve never in 15 years of parenting had a pediatrician personally follow up with me about one of my kids.

It ends up that the whole ear infection ordeal wasn’t as painful as I expected. Well, except for the actual ear infection. That was painful. As my son stated, “ear infections are for the birds.” Yup. But visits to the doctor don’t have to be.

If you need more proof that Urgent Care for Children is the best place to take your sick kid — go check out their reviews (apparently I’m not the only one who had a great experience!)

urgent careUrgent Care for Children is open nights and weekends, 365 days a year.

COLLIERVILLE

604 West Poplar Ave
901-457-0541

CORDOVA

1645 N. Germantown Pkwy
901-290-4488

E MEMPHIS

5849 Poplar Ave #103
901-871-0048

OR you can make an appointment online here!

Urgent Care for Children is the second largest pediatric urgent care in the U.S. Here are a few things they can treat or offer:

Services for non-life-threatening illnesses and injuries, including:

  • Fever
  • Allergies
  • Coughs, colds
  • Acute asthma attack
  • Flu
  • Sprains/strains
  • Minor burns, bruises and lacerations
  • Insect bites/stings
  • Vomiting and upset stomach, diarrhea
  • Rashes
  • Ear Infections
  • Strep Throat, Sore Throat

Laboratory Services currently include:

  • Complete Blood Count with differential
  • Rapid Strep Test / Flu Test / Covid Test
  • Monospot Test
  • Urine Analysis

Other Services:

  • Language translation services
  • All clinics are sensory inclusive
  • Ear piercing
  • Sports physicals
  • X-Rays with readings from Board Certified Radiologists
  • Seasonal vaccinations including Flu & Covid shots (all locations)

 

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Originally from near Pittsburgh PA, Lori moved to Memphis in 2009. She has a passion for working with special needs children as an ABA therapist and also teaches swim lessons out of her own pool each summer. Lori is married to Ryan, an archaeology professor at the U of M. Together they have five great kids; Ali (April 2007), Asher (Dec 2009), Kates (Oct 2012), Paige (April 2014) and Gwendolyn (July 2019). Lori loves Jesus, lattes and grocery shopping alone. She's not a fan of getting up early in the morning!

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